The Training Consultant of Implementations is responsible for providing effective and relevant training to our clients through online, in person and recorded sessions. This is achieved through evaluating the Training Request, communicating with the client and the internal support team, and utilizing tools and techniques to deliver on the objectives. They will apply different forms of technology to measure the success of the training and make updates to the strategy based on the results.

Analyze customer needs and recommend appropriate training interventions.
• Develop templates for system training materials based on the training strategy.
• Deliver specific application training based on use needs analysis.
• Create and document training materials based on key functionality across the application.
• Coordinate with product teams to keep training materials current with updated functionality and features.
• Develop additional system support materials such as user job aids.
• Consult and collaborate with internal departments to develop training materials that achieve defined learning outcomes by appropriately evaluating the need and making sound training recommendations.
• Create course materials and teaching aids that support content delivery and skills assessments.
• Problem-solving and manage multiple assignments simultaneously while meeting deadlines and quality standards as you revise, modify, and update training materials.
• Deploy feedback tools Sitting for Sto assess the effectiveness of the curriculum.
• Track training outcomes and ensure alignment to business objectives.
• Identify individual and organizational obstacles to learning and facilitating interventions.
• Respond to trainee questions and adjust course content as required.
• Facilitate the delivery of technology-based and multimedia-centered teaching.
• Ability to explain complex, technical concepts clearly, to both technical and non-technical audiences.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

• Bachelor's degree in education, technical writing, communications, or related fields required.
• Experience in healthcare industry with Brokers and Consultants, Employers, Health Plans, Physicians groups, and/or Third-Party Administrators preferred.
• Ability to explain complex, technical concepts clearly, to both technical and non-technical audiences.
• 1+ year of experience as a trainer.
• Knowledge of tools such as HTML, training authoring tools, PDF creation, Microsoft application suite, and version control systems.
• Work independently and effectively communicate with all involved to meet desired outcomes.
• Demonstrated knowledge of training methods and best practices for user training on application software including thorough understanding of training techniques.
• Excellent organization, communication, and presentation skills.
• Training Consulting Certification preferred.
• Travel: up to 25%.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
• Must be able to provide a dedicated, secure work area.
• No adverse environmental conditions expected.
• Typing, reading, speaking, listening, interacting, and reasoning.
• Since this job will be based remotely, all interviews will be conducted virtually.

Compensation ranges from $60,000 to $75,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 4/9/2024

Applications are assessed on a rolling basis. We anticipate that the application window will close on 6/9/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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